Customer Annual Review 2024-25

View our year in numbers

Foreword

A few words from Dave, our Director of Housing Operations

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You told us how you felt about our services

See how we're performing for you

Introduction

A few words from Juliana, our Chair of the Customer Experience Challenge and Assurance Panel

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Repairs completed

Repairs and Maintenance

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Neighbourhoods

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Support

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Complaints

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Longleigh

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Estate Services

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Customer Feedback

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of customers are satisfied with our Lettings service

Lettings

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Home Ownership

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Customer Services

Satisfied with the way we dealt with your enquiry

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Retirement Living

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Supported Living

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Keeping you safe

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Sustainability

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