Repairs
Responsibilities
There are some things in your home which are our responsibility to look after - and if they need repairing, to get fixed, and others that are your responsibility, including anything you've installed or been given by us.
Our responsibilities include:
- The maintenance and repair of anything to do with the exterior of the building
- Fixtures and fittings
- Heating, gas and hot water
- Electrical
- Sanitation installations
- Kitchen and bathroom suites
- Repairs in communal areas
Find out more about who is responsible for what within your home, below.
Home insurance
You can protect yourself from unexpected costs or damage to your possessions with home contents insurance.
Damage caused by things like fires, burst pipes and vandalism aren’t covered by us, so good cover could save you a lot of money if something goes wrong.
The National Housing Federation, in partnership with Thistle Insurance and Great lakes Insurance UK Limited, offers insurance specially designed for housing association customers. Other providers are available and you should always shop around for the best deal.
Moving out
When you move out of one of our properties, you must make sure it is clean, empty and in a good state of repair.
If something needs fixing and it’s your responsibility
If there’s a repair needed in your home that is your responsibility, we'll support you to get it fixed within a reasonable time frame so your home remains a safe place for you and your family to live.
If you don’t arrange for the work to get done after a period of time, then we may have to carry out the repair ourselves and charge for the work and any other associated costs.
Where the property deteriorates because of neglect, for example, when repairs haven't been reported and the problem has got worse, we'll charge you for the cost of putting it right.
In most cases, we don't carry out work which customers are responsible for, but there may be times where we will, depending on who is living in the property.
Need some help?
If you're worried about the cost of paying for something that's your responsibility to repair, get in touch as we may be able to help.
DIY
If something needs repairing in your home and it’s your responsibility, you're welcome to carry out the work yourself if it is safe to do so, but you should hire a trained professional where possible.