Repairs
Protecting your home
If something goes wrong, we are here for you
When you're having a problem in your home, we will do our best to support you to fix it, but to save yourself a huge amount of distress and inconvenience, there are a few things you can do to prevent serious damage to your home.
Frost damage prevention
In cold weather, water inside pipes, cisterns and basins can freeze and expand which can lead to blocked or burst pipes. Here’s what you can do to prevent it from happening:
- Let us know if there is any water running out of the overflow pipe outside your home
- Make sure you know where your stopcock is and how to turn it off
- If you have central heating, leave it on at lower temperatures on cold nights to prevent water freezing in the pipes
- If you're leaving home for a few days during cold weather, turn off your water supply with your stopcock and run the excess water through your taps
If you have a burst pipe, then follow these steps:
- Switch off your central heating or immersion heater if you have one
- Turn off the main stopcock
- Put something underneath the leak to catch the water
- Turn on your taps to drain the rest of the water out
Damp, mould and condensation
Damp and mould in your home can be upsetting and difficult problems to live with. They’re usually caused when moisture gets into your home from outside, or through normal, everyday activities like bathing, cooking and doing your washing and even breathing. If the moisture has no way to get out, condensation can appear which can lead to damp and mould if left untreated.
Take a look at our guide to dealing with damp, mould and condensation here including how we can support you if you find it in your home.
Dealing with pests
If you’ve found pests in your home such as mice, rats or cockroaches, your council can help you to get rid of them.
They can also help with problems caused by pests such as bees, wasps, fleas, ants and more.
If you can see holes in your brickwork where you think pests are getting in, get in touch and we can get these blocked up and repaired.