Learning from Complaints
November 2023
As you’ll know from some of our previous Learning from Complaints blogs, we, much like other housing associations across the country, are working very hard to deal with an increased number of complaints right now.
We understand that if you have felt the need to make a complaint, you’re already frustrated, and that when you don’t feel like progress is being made, this only makes things worse.
Our team, thanks to some new recruits, is doing what they can to improve this service to support you when something goes wrong.
Here’s what we’ve learned from what you’ve told us over the last few months:
Need more information about making a complaint?
We've recently updated our Complaints Guide. It's available in 11 languages, large print and plain text for screen-readers. You can find all the versions on our complaints web page.