Engagement round-up

Results of our customer engagement survey

It’s really important to us that our customers feel listened to and have the opportunity to feedback on our services, and help Stonewater make changes that benefit everybody.

It’s also important to us that customers know exactly how they can get involved, and the impact that customers are making across the country. Our engaged customers are working with us every day, whether that’s our Scrutiny Panel reviewing a service, our community champions inspecting their local area or our mystery shoppers feeding back on the service they received.

That’s why we recently asked all of our customers to let us know how they want to be involved with Stonewater in our shaping our services survey.

Here’s what you told us:

  • 77.6% of customers who responded said they wanted to be involved in helping us to improve our services. Thank you!
  • The most popular way to get involved was by completing surveys, with 57% of customers interested in taking part. This is a really useful way for us to get views from lots of customers all at once.
  • A quarter of respondents were interested in joining us for a chat on the customer hubb. You can sign up here
  • More than 100 customers were interested in joining our disability inclusion groups – we’ll be in touch with you directly to let you know how you can get involved.

Don’t worry – if you didn’t fill out the survey, we’ll still send you information on how you can get involved. If you’d like to learn more today, visit our webpage: https://www.stonewater.org/get-involved/

If you’d like to send us your ideas – why not visit the customer hubb?

Saluting our sisters during Black History Month

During October, colleagues from across Stonewater helped to celebrate Black History Month by sharing the stories of the black women who have inspired them.

From everyday heroes through to trailblazing role models, members of the Stonewater 2GeTher network (one of our dedicated equality, diversity and inclusion network groups) told us more about the women who made a difference to them.

The list included:

  • Mary Seacole
  • Baroness Doreen Lawrence
  • Betty Campbell MBE
  • Olive Morris
  • Dawn Butler MP

There was also a touching tribute from one colleague to “My Mum”, which included the story of one woman’s journey to Britain during the Windrush movement.

We want to celebrate Stonewater’s diverse communities all year round. If you would like to share your stories about the local people who inspire you, tell us about it on our customer hubb.

We Are Group

Do you want to connect with loved ones? Maybe you need a little support in completing online forms or ordering prescriptions online?

Stonewater partner with We Are Group (formally We Are Digital) who provide customers with free 1-to-1 sessions to learn basic IT skills. Don’t worry if you don’t have a device or access to the internet, We Are Group can provide a small device and SIM to help support with your training.

Since January this year, we’ve referred 70 customers and 52 of those customers have booked and completed training. This is a great achievement and means we have 122 learner spots remaining.

As well as help with basic IT skills, We Are Group deliver financial inclusion courses. Instead of simply focusing on budgeting and saving, the course aims to make the most of the more positive, exciting and aspirational opportunities to earn and save that are available online.

Contact Stonewater on 01202 319 119 and one of our advisors will be happy to provide more information and refer you to We Are Group, alternatively you can email customer.engagement@stonewater.org.