Hi everyone,

I’m pleased to bring you the latest edition of our customer newsletter, packed with updates, handy information and stories from your communities.

Over the past few months, we’ve been making some important changes to how we work with and support our customers. At the heart of this is our new customer strategy, which has been shaped by listening carefully to what you’ve told us matters most. We know that being visible, accessible and responsive is important, and that’s why we’re moving towards a more locality-based approach.

By organising our teams around local areas, we’ll be better placed to understand the needs of our communities, build stronger relationships and spend more time out and about in neighbourhoods. This means you’ll see more of us in your communities as we work alongside customers to make a positive difference where you live.

Change takes time, and I’d like to thank you for your patience, feedback and support as we make this transition. Your insights continue to help shape our services, and we remain committed to putting customers at the centre of everything we do.