Listening to you
Your feedback helps us understand what’s important to you, what we’re doing well and where we need to improve.
This year, 3193 customers shared their views through our Tenant Satisfaction Measures (TSM) survey. Thank you to everyone who took part!
Overall, satisfaction has increased for both rental and homeownership customers. We’re pleased to see progress, but we know there’s still more to do.
What we’ve learned
You told us that the things that matter most are:
- Easy access to services
- Good communication and regular updates
- Reliable repairs
- Clean, safe and well maintained neighbourhoods
- Effective complaint handling
- Feeling listened to and involved in decisions
- Safe, comfortable homes
What we’re doing
We’re using your feedback to improve our services by:
- Strengthening our local presence in communities
- Making it easier to access services and information
- Improving communication and keeping you updated
- Continuing to improve repairs
- Enhancing complaint handling and learning from feedback
- Investing in neighbourhood maintenance and safety
- Making it easier to report issues and get support
Keep having your say
TSMs are just one way we listen to customers. Your feedback through surveys, customer groups, complaints and everyday conversations helps shape our services and communities.
See the full results
To view the full Tenant Satisfaction Measures results for 2025-26, including how we’re doing compared to last year’s results, where you can find out more about our performance across the year, and information about how the survey was carried out, visit our full TSM results page here.