How TechSee helps us to help you

“Very impressed with the visual input, the lady I spoke to could see for herself exactly what the problem is.”

When you contact us about a problem, we want to solve it as quickly and easily as possible. One of the tools we use to do this is TechSee.

TechSee allows us to see the issue you’re experiencing through your phone’s camera.

We can send you a secure link during your call, and when you open it, it starts a live video feed so our team can see exactly what you’re seeing. This can help us to identify the problem straight away, without waiting to arrange an in-person visit.

Using TechSee makes getting help quicker and easier. You can simply show us the issue, which helps us to find out what’s happening and how we can help. This tool is especially useful for our customers who might find it difficult to explain issues or have a busy schedule where it may be hard to arrange visits.

“A great tool, it saves having to try and explain the issue or fault.”

It’s just one of the ways we’re using technology to improve your experience and make our service better for you.

We’re pleased that many of our customers have found the tool helpful, easy to use and efficient.

“Very easy to use, excellent service, very handy for people who struggle with explaining things.”