Rent and service charges
Every year, we review your rent and service charges to ensure that we can collect enough income to deliver your services. But we know, now more than ever, that any increase in your outgoings can feel worrying.
Our guide also includes frequently asked questions to help you understand how the rent review works and what it means for you.
If you’re worried about money, it’s important that you speak to us as soon as you can so we can do our best to help you. You can complete the form on our money matters page and we’ll get in touch at a time that is convenient for you.
We may also be able to arrange a flexible payment plan with you. You can find out more about how this works in our flexible payment guide.
We want you to know that whatever financial hardship you find yourself in, we will never judge you. We’ll listen to you and can refer you to specialist organisations for advice and help with your benefits, debts or access to grants. You can find further help and advice in our help with money guide.
Benefit changes
You may have seen on the news that the Government has proposed some changes to the benefits system. We want to make sure you know what this means and assure you that there’s no immediate impact on anyone’s benefits. You can find out more about the proposed changes to benefits, here.