Your guide to customer engagement

Our engaged customers all join us for the same reason – because they want to make a difference.

We recently consulted all of our customers and asked you – how do you want to shape our services?

We used the results of that survey to put together our new Customer Engagement Guide. It gives you an overview of all the ways you can get involved in helping us improve.

You can read it here

Whether you want to fill out the occasional survey or join a panel and work with your fellow members to make detailed recommendations, we’ve got lots of different options. You can get involved at any time, so if you’re not able to commit right now, feel free to get in touch in the future.

Does it really make a difference?

In the last year, our customers have helped us to:

  • Update 11 crucial policies, including our Vulnerable persons policy and pest control policy
  • Complete an in depth review of the communications we send about rents and service charges
  • Made 23 recommendations as part of Scrutiny Reviews
  • Improve our estate services by completing a whopping 112 Community Champion walkabouts

What are the benefits to me?

  • Make a real difference in your community and for all Stonewater customers
  • Get access to skills, training and employment tips
  • Get to know more about how housing associations work
  • Build relationships with neighbours and Stonewater colleagues
  • Improve confidence

If you want to get involved, visit our website and fill in our quick form to get started and a meber of the customer engagement team will be in touch.

What’s going on right now?

  • We’re committed to sharing opportunities when they arise and feeding back to customers on how they make a difference.
  • We’re making sure customers know when they have the opportunity to
  • We’re always listening – so share your view on the hubb.
  • We’ve recruited for our new Customer Complaints Learning Panel you can read more about them here

You can find out more about how we deliver customer engagement at our Facebook Live on Monday 15th April

Someone in your home want to get involved but need a little bit of help getting online? Our digital training partners We Are Digital can help.