Our Customer Annual Review is here!

Our Customer Annual Review shares how we’ve supported our customers and communities over the past year...

...including improvements we’ve made in areas like repairs, customer service, complaints, supported living and more.

You’ll also find brilliant stories from our customers and neighbourhoods all across the country.

Flip through the review or check out our highlights below!

Mount Green have also shared their annual review – you can check it out here.

Our 2024-25 Customer Annual Review

Check it out!

"It's been so encouraging to see customers get the support they needed and know that we're here when they need someone to talk to."

We're here to support you throughout your tenancy - with help for money worries, mental health, domestic abuse and employment.

More about our support services

We carried out

91,504

day-to-day repairs

We continued to listen to what you told us about repairs – what’s working, as well as what needed improvement.

Improving our repairs service

We held

10

community days

Thanks to your feedback and involvement, we delivered 10 area improvement projects and followed up on 210 individual enquiries raised during the events.

Find out more about our community days

“The scheme feels like a community again and everyone feels safe”

We know that a happy community is built on trust and working together to make things right.

Refreshing our retirement living schemes

"Thank you for helping me along my journey of buying my house!”

Being a shared owner or a leaseholder can feel complicated at times, so we made it a priority to improve the support we give you.

Supporting shared owners and leaseholders

“I feel much calmer after that, ready for the world."

In 2024-25, we supported 155 adults and 189 children through our refuges and community services.

More about our supported living schemes

"The support I received from Stonewater really changed my life. I thought I was not going to be able to work, nor be able to live a normal life. I almost gave up, but Stonewater did a lot."