Stock Condition Surveys
What are they and what do you do with the information?
Every five years we do a survey of each of our homes, to find out more about the condition they're in. We use this information to build our planned maintenance schedule to replace things like kitchens, bathrooms, boilers, windows and roofs.
But what actually happens during a stock condition survey of your home? Take a look below to find out more:
Who will carry out the survey?
We have a specialist team of surveyors who are trained to assess the age and condition of the various parts of your home.
You should always check the ID of anyone who asks for access to your home on our behalf, and if you’re not sure, you can call us to check.
What should I expect on the day of the survey?
We’ll contact you to let you know when your survey will be carried out. Your local stock condition surveyor will visit you at the agreed time.
The surveyor won't be able to provide you with updates to any repairs or enquiries you've raised, but they will be able to provide advice and request the relevant colleague contacts you to assist you further.
If we can’t get in, and you don’t arrange another appointment, then it might mean that your home gets missed from our planned maintenance programme.
This video explains more about what to expect from your survey.
Why are you doing this survey?
The survey will tell us if your home meets all the standards it needs to, and check whether anything in your home needs updating or replacing. It also helps us to keep accurate records of your home, which will make it easier to fix any issues you have in the future.
As well as looking at the condition of your home and reporting their recommendations back to us, our surveyors will also raise any hazards they find straight to us for follow on action.
Once we've reviewed the main findings from the survey of your home, we will shared this information with you.
How long will the survey take?
Although each home is different, the surveys can take up to 60 minutes.
What will the surveyor be looking at in my home?
The surveyor will need to look at the inside and outside of your home (including any communal areas of the block if you live in a flat), and take some photographs. If you have a loft, they’ll also need to take a look up there.
The surveyors will only be looking at the condition of the structure and installations such as bathrooms and kitchens.
They will identify any hazards within your home, and will let us know so that we can get them fixed. They will also be able to raise any other queries or repairs you may have.
What will happen if I don’t want my home to be included in the survey?
The information we collect from these surveys is vital for us to make sure we’re doing what we need to look after your home, and to make sure our records are up to date about what’s in your home. We’ll use it to build and schedule any replacements we need to do for all of our properties.
If there’s something you’d like to talk to us about which may affect us being able to do your survey, then let us know and we’ll speak to you about your options.