Keeping you safe

We’ll contact you directly when your next check is due, but you can help us to keep you safe by letting our contractors in when they arrive, and by telling us if you can’t make your appointment so we can rearrange.

Here’s what you can expect from a safety check:

If you have a gas meter or gas appliance in your home:

When you first move into your home, we’ll do an inspection and provide you with a copy of your Landlords Gas Safety Certificate (LGSR). To ensure your safety, we’re required to come back and do this once a year. We’ll contact you two months before your LGSR is due to give you enough time to arrange an appointment that works for you.

What happens during the inspection?

During this inspection, we’ll check all of your gas supply and appliances are safe, and that your carbon monoxide and fire detectors are working correctly. You will be provided with a copy of the LGSR certificate within 28 days after we have visited.

If your home is heated by LPG, oil, ground or air source systems, we’ll also inspect and service these annually.

Electrical checks

We inspect and test all our homes before customers move in to make sure the electrical installation is safe.

We also complete an Electrical Installation Condition Report (EICR) on all communal electrical systems and customers' homes every five years.

For further information on electrical safety and how to register your electrical appliances to receive recall notifications visit our website

If you’re a leaseholder or shared owner, you are responsible for making sure that the gas and electrical systems and appliances in your home are kept in a good condition and safe.

If you sub-let or rent your home, you are deemed to be acting as a Landlord and you are required to:

• Undertake a LGSR every year and provide a copy of the certificate to your tenant (where a gas service or appliance is present);
• Undertake an electrical installation condition report (EICR) every five years
• Install a carbon monoxide alarm, where a gas appliance is installed
• Install fire detection (smoke and heat alarms) on every level of your home i.e. by the front door and on the bedroom landing)
• Complete a water risk assessment (WRA)

For more information on how we can keep you safe at home, take a look here.