Consumer Standards for Social Housing
Have your say
You might have seen that the Regulator of Social Housing recently announced they are consulting on the Consumer Standards for social housing.
The Consumer Standards are the rules social housing landlords, like Stonewater, have to follow when we rent homes to our customers. This means it’s important that the Standards focus on the right things, and that our customers get to have their say on the Regulator’s proposals.
The four new standards are
- The Safety and Quality Standard – this is to make sure customers have good and safe home
- The Transparency, Influence and Accountability Standard – this is to make sure landlords have a good relationship with our customers
- The Neighbourhood and Community Standard- this is to make sure our customers live in safe and well maintained communities
- The Tenancy Standard- This Standard says how landlords should rent homes to tenants and look after and end tenancies
The Regulator is inviting social housing customers to have their say on the new standards as part of a nationwide consultation.
To learn more, you can read the Regulator’s consultation here or read their ‘easy read’ guide (helpful if you're short on time) here.
You can also take part in the consultation and let the Regulator know what you think through the below link. The consultation closes on 17 October.