Your Voice

Making your voices heard

We’re committed to our company-wide Customer Promise to put you at the heart of everything we do.

The best way for us to do that is by listening to you to find out what matters the most, so that we can make the changes that you want to see.

Recently, we heard from more than 700 customers on the best ways for us to engage with you so we can improve our services, and we’re now creating new ways to help us deliver them.

Here’s a brief look at the ways we’re learning what matters to you:

Community Champions

Following on from the great work of our Estate Champions, our new Community Champions will be able to get more feedback from you so that we can make things better where you live.

You can find out more about what our community champions will be doing here.

Surveys  

We’re undertaking regular surveys to gather your views and experience on our services. Thank you to everyone who did a survey for us in 2020-21.

Mystery Shopping

More than 300 customers told us that they'd be interested in becoming mystery shoppers for us so we’re developing a new programme to get live feedback on how our services are performing.

Events

We'll be running more coffee mornings, workshops, bake-alongs and other events both on our digital platforms and across our schemes.

Connecting digitally

As well as our Customer Hubb, we also run digital forums and we're active on our main Facebook page and Community Group where customers can share feedback, raise issues and connect with their neighbours.