Your services
Dealing with anti-social behaviour
"He was very understanding, helpful and informative - a very professional and knowledgeable member of staff. He went above and beyond to help me and has made me feel safe in my home again. I couldn't praise him enough for his efforts."
- Siobhan, Stonewater customer
Anti-social behaviour (ASB) can be one of the biggest causes of stress and anxiety for our customers.
While the vast majority of the communities we serve are peaceful and friendly places, a small number of disruptive people can cause huge problems for so many, and we've worked hard to support customers whobwere experiencing it during lockdown.
In 2020-21, we asked our Scrutiny Panel to review how we handle ASB noise complaints to find out what you think of our approach and make some recommendations about how we can improve this element of our service.
The work of our Scrutiny Panel sparked a wider review of our approach to ASB, where we spoke to customers about how we handle ASB.
Having listened to your feedback, you told us we can:
- Be better at communicating with you during various stages of your case
- Be clearer about what you can expect from us and the likely outcomes of an ASB case
- Have a more accessible and user-friendly ASB procedure for you
- Get you involved in testing tools to support you such as noise-monitoring apps
- Develop ways to help you manage and resolve ASB yourself
With our new, specialist team in place for anti-social behaviour, we are shaking up how we handle cases and creating a more flexible service that suits you and is much more focussed on resolutions.
"I was quite distressed during call, but the staff member was very reassuring. He put me at ease, taking the time to listen and make sure he had taken down my issue properly."