2020-21 saw us make some big changes to the way we support your community.

We've restructured lots our services to create more specialist teams that can dedicate more time to specific issues, creating a more consistent service for you, no matter where you live.

Our new teams can focus on resolving issues like noise complaints, domestic abuse, waste and fly-tipping, anti-social behaviour, boundary queries, grass cutting services and more, rather than having one person try to tackle all of these.

Lots of the people you used to deal with have been placed into these new teams to retain the valuable information and experience they've built up over the years, sharing it with the rest of the business so that we can help you wherever you are.

Working remotely has meant we can help more customers everyday, as our staff are spending less time travelling to meetings and visits in different areas. We’ve had some great success resolving issues on the phone and in video meetings, meaning we can be more flexible and book appointments at times that suit you.