Lockdown has made us all more aware of our surroundings where we live, especially as we've all been spending more time at home since 2020.

It’s only natural then that we are noticing where improvements can be made.

Many of our customers have contacted us about our estate services. Your feedback told us that the services you received were often inconsistent, both in terms of when they would be on site and what they would do while there. It's this feedback that is helping us to improve. During the pandemic, the focus for our contractors went on health and safety, keeping things like door handles, handrails and light switches clean to prevent the spread of infection where we could. This meant that we had less time on other areas that you told us were important to you.

We know that you want better communication and clearer information about what you can expect in return for your service charges.

We’re putting plans in place to let you know when work will be done, and to make sure that everyone gets a more consistent service, wherever they live.