MyHome
Support at your fingertips
As well as enabling more than 26,000 customers to report repairs, make payments, update their details and get information on our services, we’ve also been working hard to improve MyHome for you.
More answers
To save you time and the need to contact us with questions you just need a quick answer to, we’ve been expanding the FAQ section on MyHome, including areas such as MyNeighbourhood and some more explanation on our service charges. You can find it when you log in.
We’ve also added a new feature which allows you to seek approval for certain things in your home such as greenhouses, utility providers, outside taps and more without calling us to check. The system will guide you through a series of questions, and based on your property and location, we can give you an answer in just a few minutes.
Better communication
Building on the success we’ve had with automated texts for mutual exchanges, we are currently working to provide more updates to complex issues in MyHome, helping you to see exactly what stage we’re at, and saving you the need to chase us up. Our teams will be able to upload information and notes directly to MyHome, helping you to see what progress is being made with the issue you’re having.
Thank you
In 2022-23, we undertook the biggest review of MyHome since it was launched in 2019, with lots of customers helping us to find out more about what you want from the system. We’d like to say a big thank you to everyone who took part in our surveys and workshops.
Total number of requests through MyHome in 2022-23
MyRewards
Around 8,000 customers are using MyRewards to help themselves to discounts and cashback with more than 500 retailers.
If you haven’t joined them already, log in or register for MyHome to get started.